Last Updated: August 17, 2025
At Inner Kitty Living, we take pride in providing high-quality, made-to-order products. As each item is custom-printed, we do not accept returns or issue refunds. However, if your order arrives damaged, defective, or incorrect, we will happily send a free replacement.
1. When We Offer a Replacement
We will replace your item if:
✅ It arrives damaged or defective (please provide photos).
✅ You received the wrong item, size, or format due to an error on our part.
✅ There is a printing issue (e.g., misalignment, incorrect colors, missing pages).
✅ Your order was lost in transit (confirmed by the shipping carrier).
We do not offer replacements for:
? Change of mind or incorrect selection of size, format, or start day (Sunday/Monday start).
? Minor variations in color or paper texture due to screen display differences.
? Orders with incorrect shipping addresses provided by the customer.
2. How to Request a Replacement
If your order qualifies for a replacement, please contact us within 7 days of receiving your order at innerkittyliving@gmail.com and include:
1️⃣ Your order number
2️⃣ A description of the issue
3️⃣ Clear photos of the product and packaging showing the damage or error
Once we review your request, we will arrange for a free replacement if eligible.
? Important:
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We may ask for additional details or request the original item to be returned (at our expense) before issuing a replacement.
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Replacements are for the same item only—exchanges for a different product or design are not available.
3. Shipping & Delivery Issues
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If a replacement is required, we cover the cost of reprinting and shipping.
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If your package was lost in transit, we will verify with the carrier before issuing a replacement.
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If your package was marked as delivered but you did not receive it, please check with your local postal service before contacting us.
4. Custom & Personalized Orders
? Custom or personalized items (e.g., bespoke calendar layouts, custom text, or exclusive prints) are final sale and only eligible for replacement if defective or damaged.
5. International Orders & Customs Delays
? We ship worldwide, but please note:
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Customs fees, duties, or import taxes may apply and are the responsibility of the buyer.
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Delays due to customs processing are outside our control.
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If your order is significantly delayed, please contact us, and we will assist in tracking it.
6. Contact Us
For any replacement requests or order-related inquiries, please email:
We are here to help and will do our best to resolve any order issues quickly!