Last Updated: August 17, 2025
This Privacy Policy describes how Inner Kitty Living ("we," "us," or "our") collects, uses, and shares information when you visit our website, purchase an item, contact us, or otherwise engage with our services through innerkittyliving.com.au (our "Site") or related platforms.
This Privacy Policy does not apply to third-party services that we do not own or control, including payment processors, delivery providers, or any third-party websites you access through our Site. Please refer to their respective privacy policies for information on their data handling practices.
1. Information We Collect
To fulfill your order, provide customer support, or improve our services, we may collect the following types of personal information:
-
Order Information: When you make a purchase, we collect details such as your name, email address, billing and shipping address, payment details, and details of the product(s) you order.
-
Communications: If you contact us for inquiries, support, or custom orders, we may collect any additional personal information you voluntarily provide.
-
Website Usage Data: We may automatically collect technical data, such as your IP address, browser type, device information, and interactions with our Site, to analyze trends and improve user experience.
We do not store payment information directly. All transactions are securely processed through third-party payment providers that comply with industry security standards.
2. Why We Collect Your Information & How We Use It
We rely on several legal bases to collect, use, and share your personal information, including:
-
To provide our services – using your information to process orders, send confirmations, manage deliveries, and provide customer support.
-
To improve our business – analyzing customer behavior to enhance our products, marketing strategies, and user experience.
-
To comply with legal obligations – maintaining records of purchases for tax, accounting, and compliance purposes.
-
To protect our business and customers – monitoring for fraud prevention and security purposes.
-
With your consent – for marketing communications, which you may opt out of at any time.
3. Information Sharing & Disclosure
We respect your privacy and only share your information when necessary:
-
Service Providers & Fulfillment Partners: We work with trusted third-party companies (e.g., payment processors, printing partners, and shipping carriers) to fulfill orders. These providers will only receive the minimum data necessary to perform their services.
-
Legal Compliance: We may disclose personal data if required to do so by law, such as responding to a legal request, tax requirement, or law enforcement inquiry.
-
Business Transfers: If Inner Kitty Living is involved in a business sale, merger, or acquisition, your information may be transferred to the new entity as permitted by law.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cookies & Analytics Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services.
-
What are cookies? Cookies are small text files stored on your device that help websites recognize returning visitors and track preferences.
-
Types of cookies we use:
-
Essential Cookies – Required for basic website functionality (e.g., remembering your cart items).
-
Analytics Cookies – Help us track visitor behavior (e.g., which pages are most popular) to improve user experience.
-
Marketing Cookies – Used to deliver relevant ads and promotions (only with your consent).
-
-
Third-Party Analytics: We use services such as Google Analytics to collect aggregated usage data. You can opt out of Google Analytics tracking by visiting Google's opt-out page.
-
Managing Cookies: You can disable cookies through your browser settings, but some website features may not function properly without them.
By continuing to use our Site, you agree to our use of cookies as outlined in this policy.
5. Data Retention
We retain your personal information only for as long as necessary to:
-
Fulfill orders and provide services
-
Comply with legal, accounting, and tax obligations
-
Resolve disputes and enforce our agreements
By default, we store customer data for up to 4 years, unless required by law to keep it longer. After this period, personal data will be securely deleted.
6. International Data Transfers
Inner Kitty Living is based in Australia, and our service providers may operate in other regions, including the United States and the European Union. If you are accessing our Site from outside Australia, your data may be transferred to and processed in countries with different privacy regulations.
We take appropriate measures to protect your data, ensuring any international transfers comply with applicable privacy laws.
7. Your Rights Over Your Personal Information
If you reside in certain territories, including the EU, UK, or Australia, you have the following rights under data protection laws:
-
Access – Request a copy of the personal data we hold about you.
-
Correction – Request corrections to inaccurate or incomplete information.
-
Deletion – Request that we delete your personal data (subject to legal or business requirements).
-
Restriction – Request to limit how we process your data.
-
Objection – Object to certain processing activities, such as direct marketing.
-
Data Portability – Request that we transfer your data to another service provider in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details below.
8. How to Contact Us
For privacy-related questions, data access requests, or concerns about how we handle your personal information, please contact:
Melissa Lang
Inner Kitty Living
? Email: innerkittyliving@gmail.com
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.